StarsPlay Casino KYC Verification Process
StarsPlay Casino runs KYC checks to confirm who you are, where you live, and that the payment method you use belongs to you. The casino asks for documents through the account verification area and reviews them before allowing certain actions.
StarsPlay Casino triggers verification when you request a withdrawal, when your deposits or withdrawals reach internal review thresholds, when you change key account details (name, address, email, phone), or when the system flags unusual activity (for example, repeated failed login attempts or rapid changes in payment methods).
The casino also requests KYC when a payment provider requires extra checks, or when your account details don’t match the information on the payment method. If the account is under review, StarsPlay Casino can pause withdrawals until verification is completed.
- Identity (ID/Passport): Upload a clear photo or scan of a valid passport or national ID card. StarsPlay Casino checks your full name, date of birth, document number, and expiry date. If the casino requests a selfie check, send a live selfie or a selfie holding the ID, with your face and document details readable.
- Address proof: Provide a document dated within the last 90 days that shows your full name and current residential address. StarsPlay Casino accepts utility bills (electricity, gas, water), bank statements, and government letters. Screenshots from apps get rejected when they don’t show your name, address, and issue date on the same page.
- Payment method: If you used a bank card, provide photos of the card showing the first 6 and last 4 digits, with the middle digits covered, and the cardholder name visible. Cover the CVV code. For e-wallets, StarsPlay Casino asks for a screenshot or PDF from the wallet account page showing your name and the wallet ID/email. For bank transfers, provide a bank statement or account details page showing your name and IBAN/account number.
Review time depends on document quality and queue size. StarsPlay Casino typically completes standard checks within 1–24 hours after you upload all requested files, and escalated cases can take up to 72 hours when extra validation is needed.
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